Technical
service

• Download the “Service Pattern” document.
• Fill out (with a detail description of the incident), sign and seal the document.
• Send us this document to the e-mail: moc.aserlaotro@tas

• Download the “Decontamination” document.
• Fill out, sign and seal the document.
• Attach it to the equipment to return to the factory. If you need any further information for decontamination, please contact us by e-mail: moc.aserlaotro@tas

3. Manage the equipment under warranty.
4. Maintenance of our centrifuges sending guidelines to users and technicians.
5. Issue of verification certificates of time, speed and temperature.
6. Train for other technical services and also for IQ / OQ product certification.
7. Provide user manuals to set-up and operate the equipment.
8. Renewal: loyalty plan for Ortoalresa customers through authorization to the commercial department to implement a Renewal Plan under preferential sales conditions.
9. Tubes and sieves calibration.
10.Ball Mill grinding test.
11.Customer’s accesories review.

Equipment recycle end-of-life equipment, through an integrated waste management system (Directive 2012/19/EU). Ortoalresa, as a member of the ECOASIMELEC foundation, provides various collection channels and delivery points for unwanted equipment. Subject to authorisation by Ortoalresa the equipment is destroyed and/or recycled through the collection/delivery channels. Upon process completion, ECOASIMELEC emits a Certificate of Destruction.