Ortoalresa Technical Assistance Service (OAS) provides excellent after-sales service of our products and is one of the key departments for keeping in touch with our customers.

The main OAS functions are:

icono-doc 1. Service, repairs, report incidents, and ship instruments and spare parts. How to preceed?

  • Download the “Service Pattern” document.
  • Fill out (with a detail description of the incident), sign and seal the document.
  • Send us this document to the e-mail: sat@ortoalresa.com
Service Pattern

icono-doc 2. Decontamination certificates that must accompanying factory returned goods. How to proceed?

  • Download the “Decontamination” document.
  • Fill out, sign and seal the document.
  • Attach it to the equipment to return to the factory. If you need any further information for decontamination, please contact us by e-mail:  sat@ortoalresa.com
Decontamination

3. Manage the equipment under warranty.
4.
Maintenance of our centrifuges sending guidelines to users and technicians.
5. Issue of verification certificates of time, speed and temperature.
6. Train for other technical services and also for IQ / OQ product certification.
7. Provide user manuals to set-up and operate the equipment.
8. Renewal of used equipment through authorisation to the sales department to process a Renewal Plan with preferential sales terms.
Fill to request these services.

icono-doc-rest 9. Equipment recycle end-of-life equipment, through an integrated waste management system (Directive 2012/19/EU). Ortoalresa, as a member of the ECOASIMELEC foundation, provides various collection channels and delivery points for unwanted equipment. Subject to authorisation by Ortoalresa the equipment is destroyed and/or recycled through the collection/delivery channels. Upon process completion, ECOASIMELEC emits a Certificate of Destruction.
Click to download.